INFORMATION ON COVID-19 POLICIES FOR NORTHGATE ASSOCIATES

Bienestar by Northgate and our partner’s in health, Marque Medical, are here for you and your family. We would like to provide our Associates with our COVID-19 policies to keep you, your family, and our community safe and healthy.

 

Suspected COVID-19 Symptoms

If you have a fever, suspect that you may have COVID-19 symptoms or have possibly been exposed to the virus, please call (949) 617-3995 before coming to work or returning from your shift.

We will guide you through our protocols so that you can be evaluated safely. If you suspect COVID-19 exposure, fill out the exposure questionnaire form on this webpage and we’ll get back to you shortly. You must go home and isolate yourself from others until a Marque clinician has had a chance to review the questionnaire, usually within 3-4 hours. If the you are directed to a healthcare facility, please have bring a mask or anything to cover your mouth or nose to the visit. You may be asked to consult with a Bienestar Doctor if the questionnaire indicates medium to high risk of COVID-19 transmission. There is no cost to the you for the COVID-19 assessment visit.

 

Northgate Provided Doctor Exam

For all Northgate Associates: If you do not feel comfortable going to a medical facility, or you suspect a risk of exposure to COVID-19, you can see a Marque Medical Bienestar doctor in the comfort of your home. Northgate will provide the Bienestar consultation at no cost to you.

How to protect others

If you’re sick with symptoms of respiratory illness including fever, cough and shortness of breath, or have recently traveled from Level 2, 3, 4 Areas (China, Japan, South Korea, Italy, Iran as of March 2, 2020) do not go to any medical facility or report to work before speaking to the Bienestar COVID-19 hotline for Northgate Associates.

Reminder: The COVID-19 live support number is (949) 617-3995. It’s open 7 days a week from 8 am to 8 pm.

Make sure to let them know you’re a Northgate Associate. The Bienestar medical team will be able to assess your risk and direct you to the right care. If testing is deemed necessary, Bienestar will coordinate with your store management to provide safe guidance for you and reduce exposure to others. If you have additional questions you can also text us at (949) 629-4664.

Associates that visit a medical clinic can expect to be given a temperature check at the front door using sterilized instruments. Those with a cough and/or fever will generally be tested for the flu to rule out possible COVID-19 infection. In general, and depending on the clinic’s protocols:

• If the flu test is positive (with or without a fever) or is negative (without a fever) the patient will be treated at a clinic.

• If the flu test is negative, and the patient has a fever and/or cough, the Associate will be directed to follow one of the two options below (based on the clinician’s evaluation of the patient’s risk profile):

• Associates who test negative for the flu and ARE NOT recommended for COVID-19 testing based on the clinician’s medical assessment should self-quarantine until the fever resolves plus an additional 24 hours.

• Those that ARE recommended for COVID-19 testing by a clinician will be offered a COVID-19 testing kit or sent to a nearby testing facility depending on availability of testing kits, which are still in short supply nationally.

• If an Associate develops difficulty breathing or shortness of breath, persistent pain or pressure in the chest, new confusion or inability to arouse, develops bluish lips or face, call 911 or go directly to the ER.

• If a determination is made that an Associate should be tested for coronavirus, please note the following:

 

1. Place of Testing: If an Associate does not have the flu but are symptomatic of COVID-19, they can expect to be administered the COVID-19 swab test. DO NOT proceed inside a clinic or to the waiting room without protection covering your nose and mouth.

2. About the Test: The test for coronavirus requires both a nasal and prevention oral swab. It’s a quick and painless procedure, which is the official coronavirus testing protocol for the Orange County and San Diego Health Department.

3. Test Results: Test results can be expected within three to five (3-5) days of the test appointment. You will be called by that clinic or lab at the mobile number provided. Most clinics or labs will leave a message on a phone with results so check the voicemail frequently.

4. Mandatory Self-Quarantine: While awaiting the results of the test, the Associate must confine themselves to their home for the three to five (3-5) day period while the lab conducts the test. This is for the safety of our community and is the policy of the CDC.

Center for Disease Control and Prevention (CDC) guidance - spread of the Coronavirus (COVID-19)

The CDC has issued guidance for preventing the spread of the virus in the community. It directs individuals confirmed to have COVID-19, or who are being evaluated for infection, to remain isolated at home and not to go to work, school, or public areas. These individuals also should not use public transportation or taxis until a healthcare provider or health department says they can return to their normal activities.

Individuals who have had close contact with someone who is (A) confirmed to have the virus, or (B) are being evaluated for infection, are directed to monitor their health for 14 days and watch for symptoms, including fever, coughing, shortness of breath or difficult breathing, and other early symptoms (such as chills, body aches, sore throat, headache, diarrhea, nausea/vomiting, and runny nose). The CDC notes that fever will not necessarily be present for all infected individuals.

If you have cold-like symptoms, you can help protect others by doing the following:

 

Stay home while you are sick and keep your children home if they are sick.

Avoid close contact with others.

• Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.

• Clean and disinfect objects and surfaces.

• Patients who have/will be traveling to Level 2, 3, 4 Areas (China, Japan, South Korea, Italy, Iran as of March 2, 2020) need to inform their medical provider about their travels.

Can an Associate refuse to come to work because of fear of infection?

It is our intention to create a safe work environment for all Associates. However, Associates are only entitled to refuse to work if they believe they are in imminent danger. Section 13(a) of the Occupational Safety and Health Act (OSH Act) defines “imminent danger” to include “any conditions or practices in any place of employment which are such that a danger exists which can reasonably be expected to cause death or serious physical harm immediately or before the imminence of such danger can be eliminated through the enforcement procedures otherwise provided by this Act.” OSHA discusses imminent danger as where there is “threat of death or serious physical harm,” or “a reasonable expectation that toxic substances or other health hazards are present, and exposure to them will shorten life or cause substantial reduction in physical or mental efficiency.”

The threat must be immediate or imminent, which means that an employee must believe that death or serious physical harm could occur within a short time, for example, before OSHA could investigate the problem. Requiring travel to China or to work with patients in a medical setting without personal protective equipment at this time may rise to this threshold. Most work conditions in the United States, however, do not meet the elements required for an employee to refuse to work. Once again, this guidance is general, and employers must determine when this unusual state exists in your workplace before determining whether it is permissible for employees to refuse to work.

In addition, Section 7 of the National Labor Relations Act (NLRA) extends broad-based statutory protection to those employees (in union and non-union settings alike) to engage in “protected concerted activity for mutual aid or protection.” Such activity has been defined to include circumstances in which two or more employees act together to improve their employment terms and conditions, although it has been extended to individual action expressly undertaken on behalf of co-workers.

Letter from the Medical Director

As you are all undoubtedly aware, there is a global outbreak of a new virus, the Corona Virus 2019 or CoVid-19. It is an extremely contagious virus that spreads easily from person to person and often before they feel any serious or significant symptoms. In most people this illness, which is much like a common cold, will be mild and self-limiting. For others, the elderly, those with chronic illnesses, this can be a much more severe and serious infection. Even the young and healthy can become seriously ill and even die. As this situation develops and the virus undoubtedly spreads, we must do all we can to mitigate and contain the spread of this illness. It is controllable with our own personal efforts.

Here at Marque Medical, we are earnestly developing protocols and policies that allow us to continue to see patients safely, while not exposing our providers, staff and patients to this infection. We are working closely with our local public health departments to keep our patients and our communities informed and up to date on this ever-changing situation.

The solution to combating this outbreak is our own efforts to prevent transmission of the virus to others:

  1. Wash your hands frequently and especially after using the restroom or touching common area surfaces.
  2. Do not touch your mouth, nose or eyes with your unwashed hands.
  3. Social distancing of > 6 feet whenever it is possible.
  4. You will need to offend your friends and acquaintances because NO HAND SHAKING or CHEEK KISSING!.
  5. Avoid public gatherings and public places as much as possible while the infection is active and still apparently spreading in CA and the US.
  6. If you become ill, especially with a cough and fever, stay home and call your Health Care Provider. You can call (949) 617-3995. We can help you to determine if it is safe for you to be seen in one of our facilities or do you need specialized CoVid-19 testing elsewhere.
  7. Cover your cough and sneezes by using a handkerchief or Kleenex or the “crook” of your elbow (the germ jail).
  8. Avoid contact with anyone who is currently ill.
  9. Always stay well rested and hydrated.

The current situation does not call for panic or hysteria. It does call for common sense and to follow the advice of Health Care providers, the CDC and Public Health Departments listed above to control, contain, mitigate and stop the spread of this virus. It has not taken hold in our communities and does not have to if we are diligent in following the infection control precautions outlined.

Our Passion is Your Wellness and now more than ever we want you to stay and be well.

Stay happy and healthy,

 

David Porzio, MD

Medical Director, Marque Medical

Northgate Flu Clinic Scheduled Days and Times

Store #
Store Address
Scheduled Date
Flu Clinic Time
2
1305 W. Whittier Blvd.  La Habra, CA 90631
Monday, September 28, 2020
11am-3pm
3
1150 N. East St. Anaheim, CA 92805
Monday, September 28, 2020
12pm- 4pm
4
9101 E Telegraph Rd. Pico Rivera, CA 90660
Monday, September 28, 2020
11am-3pm
21
1410 43rd ST. San Diego, CA 92113
Monday, September 28, 2020
12pm-4pm
7
1623 W 17th St. Santa Ana, CA 92706
Tuesday, September 29, 2020
12pm- 4pm
15
1010 S Main St. Santa Ana, CA 92701
Tuesday, September 29, 2020
12pm-4pm
11
1120 S Bristol. Santa Ana, CA 92704
Wednesday, September 30, 2020
12pm- 4pm
24
11660 E Firestone Blvd. Norwalk, CA 90650
Wednesday, September 30, 2020
11am-3pm
26
SD – 2909 Coronado Ave. San Diego, CA 92154
Wednesday, September 30, 2020
12pm-4pm
5
720 W La Palma Ave. Anaheim,  CA 92801
Thursday, October 1, 2020
12pm-4pm
9
230 N. Harbor Blvd. Santa Ana, CA 92703
Thursday, October 1, 2020
12pm-4pm
8
409 E. 4th St. Santa Ana, CA 92701
Friday, October 2, 2020
12pm-4pm
10
6801 S Atlantic Ave. Bell, CA 90201
Friday, October 2, 2020
1pm-5pm
27
SD -1058 3rd Ave. Chula Vista, CA 91911
Friday, October 2, 2020
12pm- 4pm
41
4700 Inglewood Blvd. Culver City, CA 90230
Friday, October 2, 2020
12pm-4pm
12
2120 Pacific Ave. Long Beach, CA 90806
Saturday, October 3, 2020
12pm-4pm
28
SD – 606 N Escondido Blvd. Escondido, CA 92025
Saturday, October 3, 2020
11am-3pm
39
4700 Cherry Avenue, Long Beach, CA 90807
Saturday, October 3, 2020
11am-3pm
14
6991 Lincoln Ave. Buena Park, CA 90620
Sunday, October 4, 2020
1pm-5pm
17
16259 Paramount Blvd. Paramount, CA 90723
Sunday, October 4, 2020
11am – 3pm
29
SD – 1150 E Vista Way. Vista, CA 92084
Monday, October 5, 2020
12pm- 4pm
32
15107 S Atlantic Ave. E Rancho Dominguez, 90221
Monday, October 5, 2020
12pm-4pm
34
710 W Chapman Ave. Placentia, CA  92870
Monday, October 5, 2020
11am-3pm
35
10801 Prairie Ave. Inglewood, CA  90303
Monday, October 5, 2020
12pm-4pm
20
3828 N Peck Rd. El Monte, CA 91732
Tuesday, October 6, 2020
11am-3pm
33
2323 W. Olympic Blvd. Los Angeles, CA 90006
Tuesday, October 6, 2020
12pm- 4pm
38
944 E Slauson Ave. Los Angeles, Ca 90011
Wednesday, October 7, 2020
12pm-4pm
42
2038 E. 10th Steet. Long Beach, CA 90804
Wednesday, October 7, 2020
12pm-4pm
40
2030 E Lincoln Ave. Anaheim, CA 92806
Thursday, October 8, 2020
1pm-5pm
18
770 S Harbor Blvd. Santa Ana, CA 92703
Friday, October 9, 2020
11am-3pm
23
311-D W Pacific Coast Hwy. Wilmington, CA 90744
Friday, October 9, 2020
12pm- 4pm
25
3930 W Rosecrans Ave. Hawthorne, CA 90250.
Friday, October 9, 2020
12pm- 4pm
30
SD – 1346 S Mission Rd. Fallbrook, CA 92028
Friday, October 9, 2020
12pm-4pm
43
10391 Magnolia Ave, Riverside CA 92505
Saturday, October 10, 2020
12pm-4pm
6
831 N Hacienda Blvd. La Puente, CA 91744
Sunday, October 11, 2020
12pm- 4pm
16
929 S Euclid St. Anaheim, CA 92802
Sunday, October 11, 2020
11am-3pm
19
2633 Santa Ana St. South Gate, Ca 90280
Sunday, October 11, 2020
11am-3pm
22
1320 W Francisquito Ave. West Covina, CA 91790
Sunday, October 11, 2020
1pm-5pm
31
SD – 1950 Main St. San Diego, CA 92113
Sunday, October 11, 2020
12pm-4pm
36
SD – 5403 University Ave. San Diego, CA 92105
Sunday, October 11, 2020
12pm-4pm
37
425 S. Soto St. Los Angeles, CA 90033
Sunday, October 11, 2020
11am-3pm
DC
1201 N. Magnolia Ave. Anaheim, CA 92801
Monday, October 19, 2020
2pm-6pm

More Information and Helpful Links:

Guidance and Information: A complete list of guidance is available.
Public: For more information on COVID-19, please visit the Centers for Disease Control and Prevention’s website.
Orange County Public Health Department: Most current numbers on CoVid-19 in Orange County
Health & Human Services Agency of San Diego County: Most current numbers on CoVid-19 in San Diego County
Riverside County Public Health Department: Most current numbers on CoVid-19 in Riverside County